Through the support process, we determine if the problem exists in the If you are having problems with the application, you are encouraged to contact HCL support to What kind of support am I entitled to for I have a support contract for HCL Traveler. #FILE STORAGE COMPANION DOWNLOAD PASSWORD#If you're Notes password changes, youĪre prompted to provide it the first time you try to decrypt a message after the change. Password in the Traveler Companion Settings panel to match. #FILE STORAGE COMPANION DOWNLOAD UPDATE#If your HCL Traveler password changes, update the HCL Traveler What do I do if my passwords change?ĭepending on the security policies that your organization has in place, you may be required toĬhange your passwords periodically. ID password when it is still stored in the secure iOS cache. Note: As of HCL Notes Traveler Companion 10.0.0, there is Touch ID support for providing the Notes How do I know if I have a Notes ID available for decrypting mail messages? If I don't, what After you provide the password, Traveler Companion downloads andĭisplays the encrypted email. When you activate a TravelerĬompanion link in an encrypted email, you are prompted for the password for the Notes ID stored in When your settings are saved, Traveler Companion is ready to use. Is a problem with the server certificate that could indicate a security issue.
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